At site www.etias.ca, we believe in being clear and open about the personal information we collect, how we collect it, and how it is used and shared. By ‘Personal information’ we mean any information which can be used to identify an individual, either on its own, or in combination with other information.
Personal information we collect
www.etias.ca may collect the following types of personal information:
Personal data provided by you
To process a visa application it is necessary to collect a range of personal information to pass to the necessary authorities so they can make a decision on whether to approve or deny the application. This information is entered by applicants on an online form.
This personal information can include a wide range of data including some types of information which are considered to be highly-sensitive. These types of information include: your full name, date of birth, address, travel plans (dates, times, addresses etc.), passport details, gender, ethnicity, religion, beliefs, health (including sexual health), genetic information, and criminal background.
It is sometimes necessary to request documentation to process visa applications. The types of documents we may request include: passports, IDs, resident cards, birth certificates, letters of invitation, bank statements, and parental authorization letters (regarding minors).
Device information and user habits
We collect information the computers, phones, tablets, or other devices that our users may use to visit our website. This device information includes the user’s IP address, geographical location, and the browser and operating system. We also collect data about the preferences and habits of users such as how many times they have visited our website and the duration of the visits.
How your personal information is used
At site www.etias.ca, we use the personal information we collect for a range of purposes connected to the services we offer. Users’ information may be used in the following ways:
To process your visa application
We use the personal data you enter on the application form to process your visa application. The information provided is shared with the relevant authorities in order for them to either approve or deny your application.
To communicate with you
It is necessary to use the information you provide to communicate with you effectively. This makes it possible for us to answer your queries, deal with your requests, reply to emails, and to send notifications regarding the statuses of applications.
To improve this website and our services
In order to improve the overall experience for our web users we use various programs to analyze the information we collect. We use the data to improve our website as well as our services.
To comply with the law
We may need to share the personal information of users to comply with various laws and regulations. This could be during legal proceedings, audits, or investigations.
How your personal information is shared
We do not share your personal data with third parties except in the following circumstances:
We share the information and the documentation your provide with the government in order to process your visa application. The government needs this data to either approve or deny your application.
With affiliate companies
We are a global business and work in cooperation with a number of affiliate companies. We share information with our affiliate countries which operate in multiple countries. Your data may be shared with these affiliate companies and it may be transferred between our own internal offices.
With third-party service providers
www.etias.ca uses certain third-party service providers to carry out specific tasks. These services include: providing advertisements, processing credit or debit card payments, sending emails, and analyzing information such as user habits and preferences. We may share the information which is essential to enable the service providers to perform their function.
For legal purposes
When laws or regulations require us to do so, we may disclose personal information to relevant authorities. This could include circumstances when we have to comply with laws and regulations which exist outside of the user’s country of residence.
www.etias.ca may need to disclose personal information in the following circumstances: to respond to requests from public authorities and officials, to comply with legal processes, to enforce our policies, to protect our and our affiliates’ operations, to protect our privacy, rights, or safety, to allow us to pursue legal remedies, or to limit the civil damages we may incur.
Managing and deleting your personal information
You have the right to request the deletion of your personal information. You can also request an electronic copy of all the personal information we have collected about you.
Please note that we cannot comply with requests which reveal information about other people and we cannot delete information which we may be required to keep by law.
Security and Retention of Personal Data
We use high-security protocols to prevent the loss, theft, misuse, and alteration of personal data. Personal information is stored on servers which are protected by passwords and firewalls, as well as physical security measures.
Personal information is kept for a period of three years, after three years it is automatically deleted. Data retention policies and procedures ensure that we comply with laws and regulations.
Each user acknowledges that it is not the responsibility of www.etias.ca to guarantee the security of information when they send it via the internet.
Third Party Websites
www.etias.ca may contain links to websites which are not operated by us. We are not responsible for the privacy policies or any other practices of any linked third-party websites. We recommend that you carefully review the privacy policies of any third-party sites before you share any of your personal information with them.
As we state in our Policy, parents and guardians give their consent for us to collect and use the data of minors by providing their data. We only collect and use the data of children for the purpose of processing visa applications and providing related services.
Who we are and how you can contact us
We help travelers to apply for and obtain visas from governments by providing expert assistance.
Our Customer Service Team at site www.etias.ca can respond to any questions or queries that you may have about applying online for a travel authorization through our website.They are available 24/7.